Thursday, March 26, 2009

Believe It Or Not

FiberTel didn't come yesterday. We got a fluent Spanish-speaking friend to intercede on our behalf, and the "customer service" people told her they had THE WRONG NUMBER for us, so they were unable to get ahold of us to confirm their appointments Mon. and Wed.

I am flabbergasted. Not only did Neil confirm our phone number and have them read it back to him after they said no one had answered on Monday -- but I have NO IDEA how they could possibly have the wrong number because they successfully called us last month when they initially set up our internet.


We'll see if they actually make good on our appointment tomorrow, Friday, one whole week since our modem died.

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